“Your smile is your logo, your personality is your business card, how you leave others feeling after having an experience with you becomes your trademark.” ~ Jay Danzie ~

I came across this quote by Jay Danzie, and I love it because it can be applied to people doing all kinds of work in a multitude of settings. I thought it would be interesting to apply the concept to court reporters. These are my thoughts:

Your attitude is your LOGO;
Your professionalism is your BUSINESS CARD; and
Your transcripts become your TRADEMARK.

Think about it. You present at a law firm ready for work. What impression do you make? Are you pleasant and friendly, or do you grouse about your morning, the commute, the weather? Of course everyone has a bad day every now and then, but if you arrive with a bad attitude often enough, people will remember you for that. No one wants to work all day next to a sourpuss. My son’s first-grade teacher always said, “A smile goes a mile,” and it really is true! People respond positively to upbeat energy. Let this be your LOGO.

Second on the list is your professionalism. I have had the privilege of working alongside superb professionals for decades, and they all possess the same traits: a desire to excel; a commitment to learning and self-improvement; and a pledge to consistently provide a positive customer service experience. Their work ethic is exceptional. They always rise to the occasion to get the job done, even if inconvenient to them. They are our profession’s best ambassadors. Put your best professional self forward always. Let this be your BUSINESS CARD.

Lastly, what it all comes down to is your transcripts. Are they error-free? This is, after all, the ultimate goal. The transcripts, which you carefully prepare and personally certify, will be pored over months, and sometimes years, down the road. When memories have long faded, the record will stand as confirmation of what transpired. People’s lives and livelihoods depend on timely, high quality transcripts, and so does your precious reputation. Let this be your TRADEMARK.

Court Reporter Pride

Whenever I am in a deposition and look at all the participants seated around the table, many of whom have advanced degrees and expertise, I feel a deep sense of pride.  No one else in this room can do what I do!  This deposition does not go forward without me!  I can record every word spoken and quickly produce a transcript which the attorneys will carefully review and use to build their case.  They are relying on my skills to do what they cannot do, and, yes, that makes me proud.

There are other methods out there that aim to do the same thing we do, but no method is superior to the court reporter, verbatim voice-to-text specialists.  During the course of a deposition, split-second decisions are constantly being made on the fly — making briefs, distinguishing between homonyms, adding punctuation — and our amazing brains and nimble fingers work in conjunction to listen, process, and execute.  We can provide expedited delivery.  We can showcase our skills in realtime and provide usable rough drafts at the end of the day.  We can provide a secure realtime feed over the cloud directly to their laptops and iPads.  As the technology has become more advanced, attorneys have come to expect more from us, and it is our responsibility to deliver.

If we are to remain indispensable to the legal community, we must continue to embrace change, improve our skills, and stay abreast of the latest trends and developments in our profession by taking advantage of the seminars sponsored by our state and national associations.  We must also conduct ourselves in a professional manner at all times, treating all parties with equal regard and impartiality, basically adhering to NCRA’s Code of Professional Ethics.  In these ways we earn the respect of the attorneys we work with, the respect of our colleagues, and the respect of the general public.  We can hold our heads high because we know the value we offer to the judicial system and, by extension, the community at large.  THAT’S court reporter pride.

Tardiness – The High Cost of Being Late

This is such an important topic, especially in this busy age.  I’m sure you know of someone who is chronically late and how annoying that can be.  Being late for social engagements is one thing; being late for a client is a whole other story.  If you hold a job, it is your responsibility to be on time.  In the court reporting world, being on time actually means getting to your assignment early.

The following verse speaks to this perfectly:

If you are early, you are on time.
If you are on time, you are late.
If you are late, you are in trouble.

As a court reporter, it is best if you get to your assignment a half an hour earlier than the designated start time.  It is always wise to account for traffic and public transportation snafus, both of which are pretty much a certainty on any given day.  You do not want to keep everyone waiting for your arrival, and you do not want a call placed to your agency wondering where you are and what your ETA is.  Not a good start to any day!

If you arrive early, it will give you a chance to set up, check your connections, troubleshoot any problems, look over any pleadings, input dictionary entries, and even relax if just for a moment.  This is valuable time to collect your thoughts and prepare for what lies ahead.  Soon people will be arriving, and you will need to properly identify them, determine whom they are representing, and note them on your seating chart.  Once this is done, everyone involved can get down to the business at hand with no time wasted.

To be early is to be on time

Contrast this scenario with one where you arrive late to a deposition.  Everyone is seated around the table ready to go.  You’re doing your best to set up quickly, and you feel all eyes upon you.  As luck would have it, you’re having a problem with your equipment.  You call for technical support and get put on hold.  Now the attorneys are tapping their fingers and checking their watches.  You finally get your issue resolved, but you can’t go on the record yet.  You still have to ask for a caption and find out who everyone is.  More time goes by, and the attorney who hired you is seeing dollar bills fly out the window because he’s paying the expert $500 an hour for his time.  To complicate matters, imagine if the attorneys had only a certain amount of time to conduct their examinations per court order, had to catch a flight at a certain time, or were paying for the video conferencing at an off-hour rate of $400 an hour.  Yes, time is money.

As a reporter, you never want to be the reason for a late start.  Why?  If you cannot be counted on to arrive at your assignments early, it calls into question your professionalism in other areas, such as your organizational/ time management skills and your attention to detail:  in short, your competence.  It is inconsiderate and disrespectful to negatively impact the schedules of busy people who need to be productive at a high level.  It also reflects poorly on the agency which works very hard to promote a professional image with an emphasis on customer service and satisfaction.

Depositions can start, and often do, with the understanding that an attorney will be arriving late, but depositions cannot go forward without the court reporter.  The reporters who work for this office would rather arrive an hour early than be one minute late.  True professionals, they realize that tardiness is detrimental to their reputations and careers, so they do all they can to ensure that they arrive to their assignments early, not merely on time.

50 Years of Change

April of 2017, marked the Golden Anniversary of Doris O. Wong Associates, Inc.  Court reporting has changed so much since this company opened its doors in 1967.  What has been the driving force behind all the changes?  Technology.  If I have learned anything in my almost 40 years here, it is that reporters need to embrace the changes that technology offers in order to succeed.

It’s hard to believe, but way back in the day there were pen writers.  Then manual steno machines came into being followed by electronic machines.  Since the 1960s there have been many iterations of the Stenograph machine, the latest being the Luminex, the lightest and most sophisticated machine of all.  We’ve gone from typing our own notes, to dictating our notes to typists, to computer-aided transcription and realtime translation.   We can now offer attorneys a full complement of electronic litigation support products, such as digital exhibits, synchronized transcripts to video, PDFs, interactive word indexes, and videoconferencing.  Technology has made all this possible.  Going hand in hand with all these fantastic advances are the dozens of accompanying software updates.  Who can keep up with it all?

I am here to tell you that you must try your best to keep up with every technological change that affects this profession.  It is to your benefit to do so.  Staying abreast of the technology will make your job easier.  You will be able to write and produce your transcripts with greater efficiency and confidence.  If you fail to keep up, you will be left behind.  Reporting using the latest technology will ensure you will always be employed and in high demand, especially for the most desirable of assignments.  It will enhance your value as a professional.

The very best court reporters not only keep up with the technology, they embrace it.  The leaders in our profession from all around the country push the envelope by trying newly released technology.  They eagerly await the latest advancements that will enhance their professional growth.  They are never satisfied with the status quo.  They welcome the chance to get out of their comfort zones to try something new.  Their efforts make our profession stronger because they share their experiences, and the learning curve becomes less steep for the rest of us.  Their efforts make our profession even more relevant and indispensable as attorneys cannot prepare and litigate their cases without the skill, services, and products that we can provide.

How can a reporter stay abreast of the constant technological changes?  Thankfully, there is an organization called the Society for the Technological Advancement of Reporting.  STAR provides its members with extensive training, educational resources, networking events, and the latest CAT technologies.  STAR has an annual conference with outstanding seminars and workshops given by top court reporter professionals and the actual developers who have intimate knowledge of Case Catalyst software.  This provides attendees with a unique learning opportunity.

This year Linda Fifield of Doris O. Wong Associates, Inc., is STAR’s president.  Linda, along with a core group of court reporters, has been a liaison between Stenograph and working court reporters since 1980.  They meet directly with Stenograph’s software developers and discuss what works with the software, what improvements need to made, and what their “wish lists” are.  Many of the advancements made in the court reporting industry are a direct result of this special collaboration.  The profession owes them a debt of gratitude.

STAR offers learning opportunities in addition to NCRA’s annual convention.  See for yourself how STAR can help you keep abreast of all the changes and trends in technology.  Join STAR and attend this year’s convention in Boston at the Hyatt Regency, October 12 through 14!  You won’t be disappointed.

We have come a long way in 50 years.  Nothing has stood still.  Nothing is as certain as change.  Enthusiastically accept change and reap the rewards.

“Change is hard at first, messy in the middle, and gorgeous at the end.”– Robin Sharma

Meet Connie Psaros, Editor

This is the post excerpt.

Connie Psaros, RPR, CMRSWelcome to “Student Corner”!  My name is Connie Psaros, RPR, Vice President of Doris O. Wong Associates, Inc., and I will be responsible for the content appearing here.

Who knows better than fellow court reporters what you are going through?  If you are just starting your career, you also may find this section helpful.  Feel free to contact us if we can answer any questions or address any concerns.  We want you to succeed!

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