“We need more lions, not lambs!”

By Connie Psaros, RPR, B.A.

A fellow agency owner said this to me at a conference once, “We need more lions, not lambs!” and I knew exactly what he meant.  Lions are the fearless reporters you can implicitly trust who will take just about any assignment no matter the unique requests, unknowns, or level of difficulty.  The lambs?  Not so much. 

More and more these days, attorneys are asking for complex services and advanced technology.  It’s the “usual” deposition with a twist:  realtime streaming onsite and to remote locations, multi-site video conference hookups, or attorneys appearing by conference call at a remote site and you’re in charge of making the connections.  Or maybe it’s providing CART for a yearly star-studded conference, reporting roundtable discussions (with a little Spanish sprinkled in) in Puerto Rico, or reporting a celebratory convention in a banquet setting where your elbows are in the mashed potatoes and not all the speakers are sober. 

When it gets hairy, we rely on our lions to get the job done; no complaining, no drama, no problem.  Are they going outside of their comfort zone?  Most likely.  Nonetheless, they take the assignment, take control of the situation, and get paid handsomely for their hard work. 

No matter how many lions you have on staff, you could always use more.  Any agency owner would agree.  The reporters with the proven experience and top NCRA credentials are our go-to experts that our clients continually request for their important cases.  They are professionals who are respected so much that depositions and hearings are often scheduled based on their availability. 

Of course we all start out as lambs.  Reporting is hard, especially for beginners just learning the ropes.  Some reporters are content to only report the easy stuff, but this can prove to be a career-limiting decision.  The trend over the years has been that the number of more difficult assignments exceeds the easy ones.  Reporters who want to extend the life of their careers realize this, so they continue to make themselves more marketable.  They earn higher NCRA certifications, they learn their software inside and out so that they can produce more pages, they provide realtime, they anticipate the clients’ needs and outperform the clients’ expectations, and they keep up with and make investments in the latest trends in technology.  The reporters who have made the transformation from lamb to lion have done so with hard work and enthusiasm. They are the leaders in our profession. 

Brains, Courage, and Heart 

By Connie Psaros, RPR, CMRS, BS

I happened to see The Wizard of Oz on TV the other night, the story of the Scarecrow, Lion, and Tin Man on a journey in search of brains, courage, and heart; and for some reason I saw a connection to court reporting.

BRAINS:  Let’s face it.  You have to be intelligent to do what we do.  Just mastering the steno machine and obtaining certification takes years of arduous training and testing where nothing but 95% accuracy will do.  Judging from the very low graduation rates, not everyone has what it takes to see their schooling through to the end. 

Machine mastery, together with a solid grasp of the English language, is still not enough.  Of utmost importance these days is technological proficiency.  Brain power is definitely needed to know your hardware, software, how to hook up iPads to provide realtime, and troubleshoot a variety of technical problems should they arise.   And not to be overlooked are the different, sometimes tricky, scenarios that can unexpectedly unfold on any given assignment where we must think on our feet and make decisions using our experience and best judgment.  Court reporting is not for dummies.

COURAGE:  No matter your level of experience, courage is a mandatory trait.  We are thrown alone into the unknown on a daily basis and must face whatever lies in store.  Maybe it’s your first CART job in front of a convention audience, your first daily copy/realtime assignment, or maybe your client needs you in Mongolia, of all places, which is uncharted territory for sure on so many levels.  A lot rides on our shoulders, and few understand the pressure we face.  I know how crippling fear can be, so when I see great professionals jump in with both feet anyway and get the job done despite any feelings of apprehension, it deepens my admiration and respect for them.

HEART:  Court reporters need “heart” to produce the best product possible.  They need to care about the record and understand the weight that the parties involved will place upon it.  Mistakes made by us could have serious ramifications.  At the end of the day if all you care about is a paycheck, this is not the profession for you.  The following is a statement written by one of our exemplary reporters, Anne H. Bohan, RDR, CRR, when asked to provide a glimpse into how she views her profession.  The weight of her words should resonate with every court reporter.

“Day by day I faithfully record and transcribe the experiences of other people’s lives.  I am writing their stories as they are telling them, capturing their words for them.  I deal in real life emotions on a daily basis – joy, anger, grief and fear, the highs and lows of the human condition – and I must perform the job in a calm, stoic manner.  I feel like I have lived 1,000 lives sitting in front of my shorthand machine.

“Much of the work I do is critical; there’s a risk people will suffer if I don’t get it right.  I safeguard a litigant’s most precious possessions:  life, liberty or family.  I have great incentive to record every single word correctly.  But I invest effort, enthusiasm and joy into what I do regardless.  I embrace the responsibility.”

If there is one thing to take away from my many blog posts, this is it.  Anne’s words perfectly capture who we are as court reporters, what we do and why we do it.  It is her “heart,” along with an ample supply of brains and courage, that has propelled her career forward and made her such a fine ambassador for the court reporting profession.  Thank you, Anne.

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Meet Connie Psaros, Editor

This is the post excerpt.

Connie Psaros, RPR, CMRSWelcome to “Student Corner”!  My name is Connie Psaros, RPR, Vice President of Doris O. Wong Associates, Inc., and I will be responsible for the content appearing here.

Who knows better than fellow court reporters what you are going through?  If you are just starting your career, you also may find this section helpful.  Feel free to contact us if we can answer any questions or address any concerns.  We want you to succeed!

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